During the Government Shutdown in December 2025, many of the residents at our Senior Communities were put in a difficult position - chose to eat or pay their bills. 

Both Lisa Cook and Sam Nucum felt a call to action to support them. Lisa bought so many adult hygiene products that one of our residents started crying over her gesture of kindness. And Sam, in the words of our Community Manager Susy, 'sent enough food to feed a village'. 

All of our residents at these communities were so grateful to Sam & Lisa for their kindness and generosity during difficult times!

Josie Galvan went above and beyond for our Del Mar Courts tenants during a three-day power outage. The outage occurred unexpectedly while a transformer was being replaced on the Del Mar Courts property. Instead of the transformer lines being properly neutralized, three of the four buildings—impacting 32 tenants—experienced a power surge throughout their apartments, resulting in a complete loss of power for three days. As a result, many tenants had personal electrical items damaged such as lights and televisions, in addition to refrigerators and water heaters.

Throughout the entire situation, Josie remained calm, professional, and level-headed. She took the time to clearly explain to tenants what had occurred and outlined the procedures that would take place over the following days. Understanding the immediate needs of our residents—particularly our elderly tenants—Josie personally purchased pizza and drinks and distributed them to those who were unable to leave their homes to get food. 

When it became clear that power would not be restored quickly, she ordered pizza for the entire complex the following day. Josie spent hours speaking with tenants, patiently answering questions, explaining how to properly file claims with SDG&E for damaged personal belongings, and coordinating multiple repairs throughout the complex. 

Her compassion, communication, and dedication during a stressful and challenging situation made a meaningful difference for our tenants and exemplified exceptional property management and customer care.

During the governemt shutdown in December, many of our senior & disabled residents at La Casa Balboa found themselves faced with a difficult choice - eat or pay rent. 

That was no small challenge to overcome, but Susy Saldana (Community Manager) and Irene Cooper (Resident Relations Coordinator) did it. With a donation from the property owner of $1,200, nearby businesses of $300 plus several trips to the food bank, they were able to deliver meals and food products to all of the residents. 

They served an incredible 360 meals per week for nearly a month!

Their submission: 'As we are a senior community, we contacted a local food bank and for three weeks we set up assorted foods and drinks in the clubhouse. Everything was available for the tenants at no charge. Words can't describe their gratitude to us for taking care of them as many of them have no family support and live on very small income. We also made contact with the dentist across the street from our complex. We are now on his budget line and every time we do an event we contact him and he goes to Costco and supplies all the deserts and drinks.'

A great way to Insprire our fellow team members & deliver Quality Housing to our residents Irene & Susy!