During the Government Shutdown in December 2025, many of the residents at our Senior Communities were put in a difficult position - chose to eat or pay their bills. 

Both Lisa Cook and Sam Nucum felt a call to action to support them. Lisa bought so many adult hygiene products that one of our residents started crying over her gesture of kindness. And Sam, in the words of our Community Manager Susy, 'sent enough food to feed a village'. 

All of our residents at these communities were so grateful to Sam & Lisa for their kindness and generosity during difficult times!

Josie Galvan went above and beyond for our Del Mar Courts tenants during a three-day power outage. The outage occurred unexpectedly while a transformer was being replaced on the Del Mar Courts property. Instead of the transformer lines being properly neutralized, three of the four buildings—impacting 32 tenants—experienced a power surge throughout their apartments, resulting in a complete loss of power for three days. As a result, many tenants had personal electrical items damaged such as lights and televisions, in addition to refrigerators and water heaters.

Throughout the entire situation, Josie remained calm, professional, and level-headed. She took the time to clearly explain to tenants what had occurred and outlined the procedures that would take place over the following days. Understanding the immediate needs of our residents—particularly our elderly tenants—Josie personally purchased pizza and drinks and distributed them to those who were unable to leave their homes to get food. 

When it became clear that power would not be restored quickly, she ordered pizza for the entire complex the following day. Josie spent hours speaking with tenants, patiently answering questions, explaining how to properly file claims with SDG&E for damaged personal belongings, and coordinating multiple repairs throughout the complex. 

Her compassion, communication, and dedication during a stressful and challenging situation made a meaningful difference for our tenants and exemplified exceptional property management and customer care.

During the governemt shutdown in December, many of our senior & disabled residents at La Casa Balboa found themselves faced with a difficult choice - eat or pay rent. 

That was no small challenge to overcome, but Susy Saldana (Community Manager) and Irene Cooper (Resident Relations Coordinator) did it. With a donation from the property owner of $1,200, nearby businesses of $300 plus several trips to the food bank, they were able to deliver meals and food products to all of the residents. 

They served an incredible 360 meals per week for nearly a month!

Their submission: 'As we are a senior community, we contacted a local food bank and for three weeks we set up assorted foods and drinks in the clubhouse. Everything was available for the tenants at no charge. Words can't describe their gratitude to us for taking care of them as many of them have no family support and live on very small income. We also made contact with the dentist across the street from our complex. We are now on his budget line and every time we do an event we contact him and he goes to Costco and supplies all the deserts and drinks.'

A great way to Insprire our fellow team members & deliver Quality Housing to our residents Irene & Susy!

Martha Pino consistently demonstrates what it truly means to go above and beyond for her team, and this recent situation is a perfect example of her thoughtfulness and dedication to others.

Martha Toro had been dealing with ongoing headaches caused by the air conditioning vent directly above her desk. Even after attempts were made to fix the issue, the cold air continued to affect her, to the point where she began wearing a hat indoors just to stay comfortable and manage the headaches. Instead of overlooking the situation or waiting for it to resolve on its own, Martha Pino took the time to understand what was happening and looked for a real solution.

On Sunday, without being asked, Martha Pino stepped in and arranged for Martha Toro's desk to be switched to the other side, ensuring she would no longer be directly under the air conditioning.

This simple but impactful action showed genuine care for a coworker's well-being and comfort. It was not part of Martha Pino's job duties, yet she made it a priority because she saw an opportunity to help. 

Martha Pino's kindness, initiative, and willingness to help make a meaningful difference every day, and she truly deserves recognition for going above and beyond.

Thank you Martha for your dedication to your fellow team members and for living our Core Value of Inspring Success!

Many of the seniors that come to Jefferson House 1 are sponsored in some way due to either being homeless or on the verge. They come to this property with the clothes on their back and they honestly stay until they need assisted living, or, tragically, pass away. 

Not only has Lisa held the hand of a sweet resident on hospice as her caregiver took a break...Lisa also has care packages of donations for those residents who need a sweatshirt or a blanket or a roll of toilet paper. 

Lisa coordinates with other vendors, team members and often supplies clothes herself to new residents - she has an entire closet set up for new residents to come and look through when they arrive if they are in need. She has also provided them with food, pantry items and other household goods when needed. 

Thank you for taking care of our Senior Residents Lisa and for living our Core Value of Enlivening Communities Where We Operate!

Arthur Tandy has been a resident at Hemlock Apartments since

2011. Over time, as Arthur aged, his physical and mental health began to decline. His living conditions deteriorated, and his unit became severely cluttered, eventually leading to sanitation concerns and a rodent issue. His behavior also became increasingly difficult, with frequent outbursts that disturbed other residents.

Previous management teams, including Julia and Natasha, made multiple attempts to assist Arthur. They coordinated cleanings and offered support, but he consistently refused help, often responding with hostility and threats of legal action. The situation escalated to the point where eviction became a real possibility, and even vendors were unwilling to enter the unit due to its condition.

When Michelle took over the property she started with weekly check-ins, working side by side to slowly improve his living conditions. What began as a difficult situation started to turn into progress, one step at a time.

A turning point came when Arthur entered a short-term nursing facility. During this time, our relationship shifted. He began to see that her goal was genuinely to support him. He listed Michelle as his emergency contact, and l assisted the nursing facility in coordinating his care and arranging home health services for his return

While he was away, she also took the opportunity to restore his home.

The unit required extensive cleaning, along with painting and new flooring. His furniture had deteriorated to the point where it was no longer sanitary or safe to keep, and with his agreement, we were able to remove it.

Over the course of 10 months, Arthur maintained regular communication, checking in weekly and asking for help with tasks such as managing his rent payments and mail. As of today, he has returned home and is successfully maintaining his unit with the help of home health services. His living space is clean, his routines are stable, and his overall well-being has significantly improved.

Great job Michelle for living our Core Values of both delivering Quality Housing and Inspiring Success!